Customer Reviews, The Gig Economy and Labour Protection

Explore the influence of customer reviews on gig workers, the challenges they face, and the need for labour protection in the gig economy.
Customer Reviews, The Gig Economy and Labour Protection

Table of Contents

  1. Introduction

  2. The Gig Economy and Customer Reviews

  3. Challenges for Gig Workers

  4. The Role of Customer Reviews in Labour Protection

  5. Need for Labour Protection in the Gig Economy

  6. Conclusion


The gig economy has experienced exponential growth in recent years, providing flexible work opportunities for millions of individuals. While it offers numerous benefits such as autonomy and flexibility, it also presents challenges such as job insecurity and a lack of labour protection. Customer reviews play a significant role in the gig economy, affecting the workers' reputation, income, and job opportunities. This blog will discuss the impact of customer reviews on gig workers and the need for labour protection in the gig economy.

The Gig Economy and Customer Reviews

The gig economy consists of various industries, including ride-hailing services, food delivery, freelancing platforms, and home services. Customer reviews are an integral part of these platforms, as they help build trust and credibility for the service providers. Gig workers' performance is often evaluated based on customer feedback, ratings, and reviews, which can influence their future job opportunities and earnings. Positive reviews can enhance a worker's reputation and attract more customers, while negative reviews can have the opposite effect.

Challenges for Gig Workers

Gig workers face numerous challenges in their line of work:

  1. Job Insecurity: Gig workers lack job security as they do not have permanent contracts and are often hired on a project-by-project basis. Their income can be inconsistent and unpredictable, making it difficult to plan for the future.

  2. Lack of Benefits: Gig workers typically do not receive benefits such as health insurance, paid time off, or retirement plans, leaving them vulnerable in times of illness or emergencies.

  3. Work-Life Balance: Gig workers may struggle to maintain a healthy work-life balance due to the irregular nature of their work and the pressure to accept more jobs to ensure a stable income.

  4. Dependency on Customer Reviews: Gig workers' livelihoods depend heavily on customer reviews, making them vulnerable to unfair or biased feedback that can affect their reputation and income.

The Role of Customer Reviews in Labour Protection

Customer reviews can play a dual role in labour protection for gig workers. On one hand, they can serve as a powerful tool for workers to showcase their skills and build a positive reputation, potentially leading to more job opportunities and better pay. On the other hand, customer reviews can also expose gig workers to unfair treatment and biases, as some customers may leave negative reviews based on personal preferences or unrealistic expectations.

Need for Labour Protection in the Gig Economy

Given the challenges faced by gig workers, there is a pressing need for labour protection in the gig economy:

  1. Legal Recognition: Governments and regulatory bodies should recognize gig workers as a distinct category of workers, ensuring they are entitled to basic rights and protections.

  2. Minimum Wage and Benefits: Gig workers should be entitled to a minimum wage, benefits such as health insurance, and paid time off, as well as access to retirement plans, to ensure their financial security and well-being.

  3. Fair Evaluation and Grievance Mechanisms: Platforms should implement fair evaluation systems for customer reviews, allowing workers to dispute unfair or biased feedback. Additionally, they should establish grievance mechanisms for workers to address concerns or disputes with the platform or customers.

  4. Worker Representation: Gig workers should have the right to form or join organizations, such as unions, to advocate for their interests and negotiate better working conditions.

  5. Education and Training: Platforms and policymakers should invest in education and training programs to equip gig workers with the necessary skills to adapt to the evolving demands of the gig economy.


The gig economy has created new opportunities for millions of workers worldwide. However, it has also exposed them to challenges such as job insecurity, a lack of benefits, and reliance on customer reviews for their livelihoods. It is crucial for governments, regulatory bodies, and platform operators to recognize the importance of labour protection in the gig economy and implement measures to safeguard gig workers' rights and well-being. By doing so, we can ensure a more equitable and sustainable future for all participants in the gig economy.

Subhash Ahlawat
Subhash Ahlawat
May 13
5 min read